Basement Waterproofing- St. Andrews, NS
Challenge
A recent project brought us to a welcoming home in St. Andrews, NS, where the homeowner had been grappling with persistent basement flooding. With every heavy rain, their outdated sump pump system struggled, threatening their peace of mind and the safety of their valuables. Recognizing the critical need for a reliable solution, the homeowner reached out to Ridgeback Basement Systems. Our customer journey began when our Customer Care Specialist promptly scheduled an inspection. A System Design Specialist visited their home on the appointed day, performed a detailed evaluation, and pinpointed the trouble: an overworked sump pump coupled with an ineffective discharge system. With long-term protection in mind, we recommended our efficient TripleSafe Sump Pump and innovative IceGuard discharge line system.
Solution
When installation day arrived, our experienced production team, led by a seasoned foreman, worked diligently to implement these solutions. First, we installed the TripleSafe Sump Pump system, perfect for homeowners keen on maximizing protection with its three-pump system — one that handles primary needs, the second kicking in if the first fails, and a reliable battery backup in case of power failure. Next, the IceGuard system was mounted to the exterior discharge lines. Its clever design ensures that even during the bitter winter months, water has an outlet if the pipes freeze. Once our solutions were in place, the homeowner’s basement woes became a thing of the past. With the TripleSafe and IceGuard systems, the basement remained dry and secure, regardless of the weather conditions. The relief was palpable as the homeowner expressed gratitude for the long-lasting security. Ridgeback Basement Systems delivered a seamless, stress-free experience, prioritizing efficiency every step of the way and reaffirming the trust homeowners place in us.