Testimonials for Ridgeback Basement Systems

"All is wonderful with your product. The sump pump kicks in whenever it needs to, so I am now worry free about our old and now new basement. It's not as scary as it used to be, although there are still massive spiders who live down there!"

Thanks for reaching out.  I was very impressed with the work done in my basement.  The installers were very professional and did a great job.  Everything was very clean afterwards and it looks like the quality of the product is really good.  I found working with John to be a great experience.  He was very knowledgeable and explained the process thoroughly.  I will fill out the survey as well.

Thank you so much for helping me out today.       Tyler was here, everything is up and running.  He was very polite and efficient.  He knew exactly what to do.     I can’t tell you how much I appreciate your excellent customer service.     Kind regards,   

Hi Amanda,I just wanted to say Thank-you for all of your help today getting us the dehumidifier - it is up and running! [and in the past (so far) for setting us up with appointments].  You have been a pleasure to deal with! and make this a little easier for us....

I wanted to take a moment and commend your team for their hard work. The pair of them were extremely hard working and generally pleasant to have around and always took the time to answer any questions I might have. At this point I would recommend you guys to anyone that has water trouble.  We also really appreciate getting that new pump in ahead of Wednesday’s rain storm as well, we definitely would have re-flooded without that.  Thanks again!

Thank you all again for helping us with our water issues.  We really appreciate this very much and our system has been working perfectly since installed.  This system is exactly what we have been looking for and needed.  We were really glad to have our system during the recent storms, especially this Blizzard last week.

Hello .  I just sent an email this morning, but I sent it to the info address, so I'll repeat it to you.  We are VERY happy with the system we had installed.  Finally, no more floods!  Everyone we interacted with were extremely courteous and very, very professional.  Kudos to Kevin, Amanda and the installation team, Mitch and Danny.  Awesome job everybody!   It's great to see a company that knows how to do things right.  We will recommend you to anybody we know who may also need your services.  Thanks again. 

We are really happy with the crawl space job. It’s given us a lot of usable storage space. Also, our house is super dry, before we had you in a dehumidifier would fill a 5 litre bucket over night now nothing. Thanks again. 

All parties I've dealt with from your company were a pleasure to work with, the gentlemen (Sidney and Mitchell) that came to do the work were incredible, very VERY efficient, smart, and pleasant, just a joy to have on the property.

Previous owner had sump pump installed by Ridgeback. Been following up since (2 years) with Ridgeback for service. All is well so far. I hope it stays that way, easier for all of us. Great job by Bryan at my home, clear and thorough information throughout. Everything was clean when he left. No complaints. Holly's awesome. Easy communication, good follow-up.

I just want to add that I’m glad we are going with this system and your company.  It all makes much better sense to implement the solution from the inside, rather than the outside.  Thank you for all the great information.  It gave us the knowledge to move forward with our final decision

Sorry be so slow replying to your email. We couldn’t be happier with the service. Our basement is dry and tidy once again. Sidney and his partner were fantastic. The only thing left to do is to put the drain in the ground when the weather allows.  Thank you again.

Thank you again for your excellent service.  I must say Kris was right on the ball and took care of things right away..gave us piece of mind for sure. We are very impressed with Kris and your company

Happy customer called with some kind words for Chuck, she thought he was and I quote “Wonderful” She wanted to tell us that before she paid her bill, she was very happy with his knowledge, courtesy and professionalism.   Great Job Chuck, keep up the good work 😊

Thanks for the great job at our house.  The crew were very pleasant and efficient. I paid Chris before he left. After moving from Fall River I lost a double garage and 2 minibarn and ended up paying $300 a month in storage.  This space is more than needed and now is usable to store bikes, kayak, christmas decorations and winter/summer clothes etc with no need to rent any longer. I took some before and after to show future buyers of what the fondation looked like before so there's no sence that I'm trying to hide anything.